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Categories Browse Directory   Business Solutions     Customer Service       Customer Service (General) Filter results by: All result types Software Services & Resellers Hardware Research  Search Results 1 - 25 of 209 | Next Page Building Triple-Play Services by Alcatel-Lucent     (E-LEARNING TUTORIAL) November 01, 2008 - (Free Research) This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering high quality services that can be efficiently and consistently managed.   VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent     (CASE STUDY) November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance.   VIEW ABSTRACT | GO TO CASE STUDY Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy by SAP America Inc     (VENDOR WHITE PAPER) March 2008 - (Free Research) Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Dispatch Direct: Service Call Dispatching by Dispatch Direct     (SOFTWARE PRODUCT) Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.   VIEW DETAILED REPORT Field Service Automation - No Longer a "Maybe" but a "Must" by Dispatch Direct     (VENDOR WHITE PAPER) April 2008 - (Free Research) Field Service Automation solutions provide total functionality for your field workers – resources are best managed and customers are best serviced.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Dispatch Direct: Concrete Cutting Service Provider by Dispatch Direct     (CASE STUDY) April 2008 - (Free Research) By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion.   VIEW ABSTRACT | GO TO CASE STUDY Dispatch Direct Enterprise: Getting the Right Resources to the Right Place, Right Away by Dispatch Direct     (CASE STUDY) April 2008 - (Free Research) Dispatch Direct plays a key role in Eveready’s ability to protect the environment and satisfy the intense scrutiny of government and environmental watchdogs.   VIEW ABSTRACT | GO TO CASE STUDY Dispatch Direct for Field Service Automation by Dispatch Direct     (CASE STUDY) April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status.   VIEW ABSTRACT | GO TO CASE STUDY The Top 5 Reasons to Buy a Time and Attendance Solution Today by GHG Corporation     (VENDOR WHITE PAPER) April 2008 - (Free Research) This paper discusses about why a Time and Attendance solution may be crucial for the ongoing success of your organization, and also what factors to consider when evaluating the Time and Attendance solutions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this Company)     (VENDOR WHITE PAPER) December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Triple threat or trip to success? by Alcatel-Lucent     (PODCAST) October 2008 - (Free Research) This podcast examines the status of triple-play services among telecommunications service providers and what needs to happen to increase revenue.   VIEW ABSTRACT | GO TO PODCAST How to Develop an Effective Business Case for a Warehouse Management System by Integrated Warehouse Solutions     (ANALYST REPORT) April 2008 - (Free Research) Learn more about the wide range of benefits a warehouse management system can provide and explore strategies for assembling your team, analyzing costs and benefits and preparing an economic justification.   VIEW ABSTRACT | GO TO ANALYST REPORT Zenith Infotech's Virtual Service Desk Turns Customer Service into a Profit Center by Zenith Infotech     (VENDOR WHITE PAPER) November 2008 - (Free Research) Zenith Infotech’s Virtual Service Desk support can easily drain the profitability from your business and Zenith Infotech has the operational skills required to satisfy your customer.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.   VIEW ABSTRACT | GO TO WEBINAR Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist     (WEBINAR) July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.   VIEW ABSTRACT | GO TO WEBINAR How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Best Practices for Remote Support and Services by Citrix Online - GotoAssist     (CASE STUDY) July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.   VIEW ABSTRACT | GO TO CASE STUDY The Power of Remote Support in Battling Today's Top Customer Support Issues by Citrix Online - GotoAssist     (VENDOR WHITE PAPER) May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to Save Time and Money by ABS Associates, Inc.     (VENDOR WHITE PAPER) October 2008 - (Free Research) This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Airgas: Sap Business Transformation Study by SAP America Inc     (CASE STUDY) June 2008 - (Free Research) Airgas was looking for a single solution that could ensure a quick return on investment, SAP NetWeaver MDM offered the broad functionality, robust architecture, and ability to manage rich product content that Airgas required.   VIEW ABSTRACT | GO TO CASE STUDY Going Mobile: Developing an Application Mobilization Plan for your Business by BlackBerry     (VENDOR WHITE PAPER) June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organizations needs to mobilize enterprise applications and systems.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool by BlackBerry     (CASE STUDY) March 2008 - (Free Research) adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution™.   VIEW ABSTRACT | GO TO CASE STUDY Selecting an ERP Solution: A Guide by Infor     (VENDOR WHITE PAPER) November 2008 - (Free Research) This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment by Alcatel-Lucent     (VENDOR WHITE PAPER) August 2008 - (Free Research) Demand for new, blended services by consumers and enterprise customers is driving service providers to deploy next generation, IP-based networks. This paper examines the steps you’ll need to follow to ensure success in completing network transformation.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Products and Services: ERP for Importers, Manufacturers and Distributors by Xperia     (VENDOR WHITE PAPER) June 2008 - (Free Research) Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 209 | Next Page

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