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Categories Browse Directory   Business Solutions     Customer Service       Call Center Management Filter results by: All result types Software Services & Resellers Hardware Research   Featured Sponsors Sponsored link   Customer Support Solution by Extraview Corporation As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution more... > Discover More Offerings from Extraview Corporation  Search Results 1 - 25 of 37 | Next Page Best Practices for Remote Support and Services by Citrix Online - GotoAssist     (CASE STUDY) July 01, 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.   VIEW ABSTRACT | GO TO CASE STUDY Case Study: Children’s Memorial Hospital by ABS Associates, Inc.     (CASE STUDY) July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.   VIEW ABSTRACT | GO TO CASE STUDY The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com     (VENDOR WHITE PAPER) November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com     (VENDOR WHITE PAPER) October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Contact Centers for Dummies by Avaya Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.     (VENDOR WHITE PAPER) October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Implementing a Telecommuting Program by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Extraordinary Customer Service by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.     (VENDOR WHITE PAPER) May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc.     (VENDOR WHITE PAPER) July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER VMware and CA: Making the Most of Virtualization by CA     (VENDOR WHITE PAPER) October 2008 - (Free Research) By using a combination of VirtualCenter and CA Unicenter ASM you can visualize and manage logical entities as easily and as well as physical entities, enabling you to dynamically map virtual system resources to business processes.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Presentation Transcript: Leveraging Advanced Management in a Virtual Environment by CA     (VENDOR WHITE PAPER) September 2009 - (Free Research) Read this transcript from an expert Q&A videocast to get key tips on advanced virtualization management and the answers to the most recently asked questions by IT administrators.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM     (SOFTWARE PRODUCT) IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.   VIEW DETAILED REPORT Virtualization and Blades: Why Together Now? by Dell, Inc. and Intel     (ARTICLE) November 2008 - (Free Research) This document describes the reason why virtualization and blades work together so well, some of the changes that have taken place during the past few years, and why that has led to virtualization and blades working better together today.   VIEW ABSTRACT | GO TO ARTICLE Customer Support Solution by Extraview Corporation (E-mail this Company)     (ASP & PRODUCT) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.   VIEW DETAILED REPORT The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software     (VENDOR WHITE PAPER) September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Business on the Move by Sage (UK) Limited     (VENDOR WHITE PAPER) September 2008 - (Free Research) A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature, Inc.     (CASE STUDY) August 2008 - (Free Research) In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.   VIEW ABSTRACT | GO TO CASE STUDY ExtraView IT HelpDesk by Extraview Corporation     (ASP & PRODUCT) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.   VIEW DETAILED REPORT Customer Support solution by Extraview Corporation     (ASP & PRODUCT) ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.   VIEW DETAILED REPORT How Empowering Customer-facing Employees Leads to Extraordinary Results: Empowerment as a Growth Strategy by Oracle Corporation     (VENDOR WHITE PAPER) August 2008 - (Free Research) Discover why empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Fibre Channel over Ethernet Storage Networking Evolution by Cisco Systems, Inc.     (VENDOR WHITE PAPER) November 2008 - (Free Research) This document discusses the need for unified I/O and describes the phases of unified I/O along with FCoE deployment and the benefits of each phase.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 37 | Next Page

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