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Categories Browse Directory   Business Solutions     Customer Service       Problem Ticket Management Filter results by: All result types Software Services & Resellers Hardware Research  Search Results 1 - 7 of 7 Dispatch Direct: Service Call Dispatching by Dispatch Direct     (SOFTWARE PRODUCT) Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.   VIEW DETAILED REPORT ITIL Now - A Stepped Approach by Numara Software     (WEBINAR) April 01, 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.   VIEW ABSTRACT | GO TO WEBINAR Numara® Track-It! 8 Overview Webinar by Numara Software     (WEBINAR) March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.   VIEW ABSTRACT | GO TO WEBINAR Taking the Guesswork out of ITIL by Netuitive, Inc.     (VENDOR WHITE PAPER) October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc.     (CASE STUDY) August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.   VIEW ABSTRACT | GO TO CASE STUDY Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature, Inc.     (CASE STUDY) August 2008 - (Free Research) In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.   VIEW ABSTRACT | GO TO CASE STUDY How Can I Deliver Exceptional Support to My Multi-Services Customers? by CA     (VENDOR WHITE PAPER) October 2008 - (Free Research) CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 7 of 7

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